Joomla 5 Notice

We are pleased to announce that as of January 29, 2024, all of our Joomla extensions are compatible with Joomla 5.

For all who are still updateing from Joomla 3 to Joomla 4: Joomla 4 Migration instructions are available here:

There is now a separate Documentation for Visforms for Joomla 4 and for Visforms for Joomla 5!

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Visforms Subscription user can ask questions in our forum. Please log in with the relevant user first.
Everybody can access the forum for reading.

Please only ask 1 question per topic.

Form submit failed

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3 years 10 months ago #6840 by naderfarid
Form submit failed was created by naderfarid
Hi. I need help.
I created a form but i get below error:

Form submit failed
We are sorry, but an error occured during form submit

I checked the setting and everything is okay
Could you please help me.
Website:
www.tekd.ca/index.php/free-trail

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3 years 10 months ago #6841 by Administrator AV
Replied by Administrator AV on topic Form submit failed
Hi,

please check the following, step by step.

Have you updated visForms and the Subscription to the latest version?
These are visForms 3.13.10 and subscription 3.4.11.

Have you made sure, that you do not have created overrides for visForms in your template,
Sometimes this just happens accidentally, if you click in "Templates -> Templates" (and then select your template) on the "Overrides" tab.

Could you please test, if not using the Recaptcha with the form, fixes the problem.

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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3 years 10 months ago - 3 years 10 months ago #6844 by naderfarid
Replied by naderfarid on topic Form submit failed
HI.
It doesn't work yet
- it is up to date on last version.
- I didn't have created overrides for visForms in the template.
- I'm using Recaptcha with the form and also I changed to Cisforms Captcha too but doesn't matter.
STILL NOT WORKING.
Could you please check below link. Thanks.
www.tekd.ca/index.php/free-trail
Last edit: 3 years 10 months ago by naderfarid.

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3 years 10 months ago #6845 by Administrator AV
Replied by Administrator AV on topic Form submit failed
Hi,

I can technicly tell, why this is not working.
Basicly the html-form element is closed to early and some important hidden inputs are therefor not part of the form and not submitted.
That causes the error.

I can further tell, that the html which is rendered by visForms in the first place, is not responsible for the invalide position of the closing html form element.
I have checked the visForms source code and all html elements are positioned properly there.
Further on, the uikit2 layout is used on many many websites and the form is rendered properly there.

So this must be some individual configuartion problem on your website.
This could be custom plugins (usually system or content plugins), Javascript that comes with your template.
Or maybe an invalide use of the recaptcha plugin.
In order to get this problem solved, you have to strip it down.
Disable the recaptcha Plugin and do not use a captcha with your form.
Disable all non Joomla! Core Plugins
......

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

More
3 years 10 months ago #6847 by Administrator AV
Replied by Administrator AV on topic Form submit failed
Hi,

somehow you mananged to put a form into visForms.
There is a form "pirate_forms" inside the visForms form.
I think you use some sort of content plugin inside the custom text of your first visForms form field.
In HTML you must never have a form inside a form, that is invalide HTML an brakes everything.
I hope, with this additional information, you can fix the problem.
Just find out, where this pirate_forms comes from and remove it.

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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