All my forms are inaccessible after update

Make backup before this attempt . Or wait for an answer of developer.

This is my core template, and not "in" production at this point. I have not rolled this component out to customers yet.
That said, I appreciate your attempt at helping. I'm guessing it's something simple, but I have no idea what it is.

The forms are being displayed on the front end
The data is there
I just can't see/edit it in the backend

It seems the installation I started with was several iterations old. I "believed" I had the most current version when I installed it, but looking at the release notes, that doesn't appear to be the case. I don't know how I got the version I did to start with (3.13.15 & subscription v. 3.4.14)

I'm also on top of updates. They usually get applied within 24 hours.
So, I don't know how I got that version, and I am not sure what changes may have been missed along the way, if any.
 

Well, I recovered the site with a backup, and also made a replica.
I've tried this process several times, and every time, it wipes out my forms.

I have the sample site still up if you'd like to take a look.

I also emailed you a link to the video I made of what is happening.

Hi,

I'm really sorry for your trouble!

First of all some background information.
We continously develop new feature.
Therefore we often provide a stable version and a beta version at the same time.

We only distribute the stable version through the update manager and when somebody purchases the subscription.
This is why you had the 3.13.15 & 3.14 which were the stable versions until yesterday.

We allways provide the beta versions in our download manager, so that people who wants to use the new feature, can get the beta versions.
At some point the beta versions and the new feature are used be lots of people (hundreds) and therefore are tested in many different environments.
In addition, we test each update extensively ourselves.

If a beta version is used by a considerable number of people and tested successfully by ourselves, we start providing it as stable version (basically we do not distinguish between beta and other pre stable versions for reasons of simplicity, but in the end the beta is very well tested).
At that moment we start distributing it through Joomla! Update Manager, too.
This is, what I did yesterday.

I have installed the update of Visforms and Subscription already on lots of different websites and they use it without any problem.
So I really think, your problem is, again, caused by the individual configuration of your website/server.
Basically I think, that the request against the databse, which should return the stored forms, does not work properly but I have no idea, what the reason might be.

When you install a visforms update, visforms will write a log file with the basic update information.
You can find this file in the logs directory set in the configuration of your website.
Could you send me this file (visforms_update.php)

Further on, you could try to set the "Error Reporting" level to "Development" (in the global configuration).
Maybe there is an error message, which could help.

Would it be possible to provide me with a full akeeba backup of the website?
Maybe there is something more to this problem and therefore I would like to look into it.

Regards,
Aicha
P.S. mailing the video link was the correct move

Hello,

I have emailed you a link to the full backup from Google Drive.
Thank you for your help.



::: UPDATE :::
I had to send an updated backup.
I'll make a different backup and send it soon.

Thanks, I'll wait for your second mail/link