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won't delivery form data after upgrade

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7 years 4 months ago #3801 by Gabor
I just upgraded my Jomla 3.6.2 to 3.6.4 and Visform to 3.7.10.

I have 3 forms in my site and one of them not worked. So I open it but everithing looks like okay. How can I determine what is the problem?

Now I open the second form to change text in result e-mail subject, save it, and this one also not working...
How can I find the problem?

I don't want to touch 3. form what is still working :-)

Not working mean: I fill up all the fields, click Submit, and result is not the redirect URL but the same page with blank form fields. Inputted data not delivered.

Can you help me please?

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7 years 4 months ago #3802 by Administrator AV
Replied by Administrator AV on topic won't delivery form data after upgrade
Hi Gabor,

sorry for your problems.

What was your previous Visforms Version?

Have you cleared all caches (including your browser cache)?
Do you use Google Recaptcha with the forms?
How are the forms published (via menu item of type Visforms or as modules inside an article)

Please enable "System Debugging" in the global configuration.
Please set the "Error Reporting" to "Developer" in the system configuration.
Are there any Error messages on the form page, if you try to submit one of the forms that are not working?

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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7 years 4 months ago #3804 by Gabor
Replied by Gabor on topic won't delivery form data after upgrade
Dear Aicha,

This is totally my fault, sorry about that. Caching was enabled and not purged...
I totally like a newbi :-)

But, in this version, attachments has a problem. I get error message: "File XYZ has invalid name. Name must only contain alphanumeric characters and no spaces." and it is not good, because users uses spaces and not English characters like éáűúőóüöí.

Can we fix this somehow?

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7 years 4 months ago #3805 by Administrator AV
Replied by Administrator AV on topic won't delivery form data after upgrade
Hi Gabor,

File Upload in Visforms is managed using the Joomla! core functions for file uploads. It is these Joomla! functions that do not allow to upload a file that has a blank in the name. New in Visforms is, that it will give you a proper message about the problem, but uploading files with blank in name, does not work because of Joomla!

But you can use the language manager on your website and modifiy the text of the message, so that it is maybe better for your customers. Instead of the blank in the file name, a user should use a minus - or and underscore _.

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).
The following user(s) said Thank You: Gabor

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7 years 4 months ago #3806 by Gabor
Replied by Gabor on topic won't delivery form data after upgrade
Okay, understand.

Some times ago the file upload was simple: no matter what character or space in filename... that was Visform? If yes, wich version?
I would like to get back this feature....

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7 years 4 months ago #3807 by Administrator AV
Replied by Administrator AV on topic won't delivery form data after upgrade
Hi Gabor,

it is not that simple. And I think that going back in the Visforms Version will not help. It was at least not only Visforms...

Visforms and the media manager in the Joomla! administration should have the same behavior. So could you please test with a file that is "blocked" by Visforms upload, if you can upload this file with the Joomla! media manager (Administration->Content->Media). If you can upload the file there but uploading it with Visforms fails, than could you please mail me that file to contact@vi-solutions.de, for testing?

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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