How do I enable the Full Version of VISForms?

I have my download Id and have downloaded the latest version of VISForms from the site and installed it in Joomla 4.  How exactly do I enable my subscription? Where is this update manage is see in the docs?  Any help would be appreciated.

I signed up with a gmail account and have checked all folders and have not received my download email????

Neil

Hello Neil,

I am very sorry you are experiencing this inconvenience and I sincerely apologize!
According to the provider's delivery report, our system was unfortunately unable to send the product e-mail successfully (see below for details).

Subscription payment was successful and your subscription is activated.
You can download your subscription installation at any time from the download area of our website.
To do this, log in with the user who bought the subscription.
The downloads for Visforms and the subscription for Joomla 3 and 4 can be found on the start page under the menu item 'Downloads'.

Enter your Download ID in Joomla in the Visforms dashboard (click on the 'Update' button there) to use the Joomla update manager.
docs.joomla-4.visforms.vi-solutions.de/d...with-update-manager/

Kind regards, Ingmar

Details:
The email could not be delivered.
Your server refused to accept.

The message from your server is:
ECDHE-ECDSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 552-5.7.0
This message was blocked because its content presents a potential\n552-5.7.0 security issue.
Please visit\n552-5.7.0 support.google.com/mail/?p=BlockedMessage to review our\n552 5.7.0 message content and attachment content guidelines.
bi17-20020a05600c3d9100b003d995a70511si11400385wmb.207 - gsmtp

The content of the product email with the subscription attached is harmless and safe and will only be rejected in a few exceptional cases.
Various spam filters in different places or gray listings can be possible reasons.
Some providers, including Gmail, sometimes do not accept ZIP files at all because they are considered a threat.

The file with the installation for Joomla 4 attached to the e-mail is about 2 MB in size.
This could have exceeded the maximum storage quota of the e-mail account.

Unfortunately, it is technically not possible to send the e-mail again.

Hello Neil,

the subscription is active after the Subscription installation is complete.
You can recognize an installed Subscription in the Visforms Dashboard, at the bottom of the page, in the white box with the version and rights information.

Information in the box without subscription:
Visforms Version 4.2.1, © 2012 - 2023
Information in box with subscription:
Visforms Version 4.2.1, Subscription Version 4.2.1, © 2012 - 2023

You can also check whether the installation of the subscription is complete.
A section in the documentation shows how to do this:
docs.joomla-4.visforms.vi-solutions.de/e...tion-fully-installed

Kind regards, Ingmar

yes well I never received my subscription file. you say Gmail has problems. so I requested a refund though paypal the repurchased the subscription using a domain email instead. please refund entire previous order. but now, as stated in the post above this one by AceFAB I am getting errors.

This is all becoming more trouble than it is worth

Hello Neil,

buying a second Subscription was completely pointless and just creates extra work for you and us.

Already with the first purchase you can download all Visforms versions from our website at any time during the Subscription period (see my first post).

The automatic dispatch of the product email with the installation as an attachment is a purely optional process that we offer once after the purchase.

All other future installations and the older versions, will be downloaded directly from our website anyway.

Best Regards, Ingmar

Hello Neil,

you triggered a refund for the first purchase with PayPal.
Of course we will refund the first purchase.
The PayPal refund will be made on Monday.

Best Regards, Ingmar