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How to unspam a wrongly blocked user?

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11 years 4 months ago - 11 years 4 months ago #59 by baijianpeng
How to unspam a wrongly blocked user? was created by baijianpeng
hi, at first I want to thank you for developed such a great plugin, it really blocked some spams for me. So I had reated it 5 stars on JED.

Now, a new problem arise: I noticed that sometimes this plugin will block some user who want to register on my website, in fact this user is not a spam , I know this because he uses a username in Chinese language. Do you think a spambot can use a username in Chinese language?

So I hope this plugin will have a new feature: keep the blocking record and allow manual "unspam" by the Admin.

Thanks.
Last edit: 11 years 4 months ago by baijianpeng.

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11 years 4 months ago #60 by Administrator AV
Replied by Administrator AV on topic Aw: How to unspam a wrongly blocked user?
Hi baijianpeng,

thanks for your post and for your feature request.

I would guess that the user is blocked because his e-mail or IP is listed in one of the databases the plugin checks (according to your settings). The plugin will already block a user if only one of the variables (username, e-mail, IP) is found in one database.

You have to put those wrongly blocked users on the whitelist (most reasonably the e-mail on the e-mail whitelist for ip's normaly changes daily).

The feature you ask for is a real big one. But maybe I could provide the information that is already stored by the plugin, if you set the parameter "log spammer to db" to yes, in some way, so that it is easier for admins to see, who's blocked and who to set on the whitelist. But at the moment I'm very busy so that has to wait.

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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11 years 4 months ago #61 by baijianpeng
Replied by baijianpeng on topic Aw: How to unspam a wrongly blocked user?
Ok, you just gave me some hint. I disabled the IP check now. Hope this will help to solve this problem.

Thanks.

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