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strange characters on received email

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8 years 10 months ago #1724 by stetroi
strange characters on received email was created by stetroi
Hi,

this is what i get when I receive the emails from the form, only the first line, the rest of text is normal:

Eꥉ:,)n0y%fʦ1묪 ??ۍ}??Vwg?s ??hʦForm

Any idea?

thanks in advance,

stefano

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8 years 10 months ago #1725 by Administrator AV
Replied by Administrator AV on topic strange characters on received email
Hi,

that seems to be a problem with the character coding setting.
At the moment I have no further ideas about that.

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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8 years 10 months ago #1726 by stetroi
Replied by stetroi on topic strange characters on received email
Yes, probably it is.
Is there a place where I can change the encoding setting?

thanks,

stefano

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8 years 10 months ago #1727 by Administrator AV
Replied by Administrator AV on topic strange characters on received email
Hi,

actually I'm not sure whether this problem is to be solved in the email client software or on the server or in Visforms.

Visforms set the character encoding for the mails to utf-8
There is no option to change the encoding.
The encoding is set in components/com_visforms/model/visforms.php in function sendReceiptMail() and function sendResultMail()
$mail->CharSet = "utf-8";

For the next release I will check, if there is a better encoding solution.

Regards,
Aicha

:idea: I recommend you the new and up-to-date documentation for Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/en/docs/
Most of this also applies retrospectively to Joomla 3.
Please only ask 1 question per topic :-).

:idea: Ich empfehle Dir die neue und aktuelle Dokumentation für Joomla 4:
docs.joomla-5.visforms.vi-solutions.de/docs/
Das meiste gilt rückwirkend auch für Joomla 3.
Bitte immer nur 1 Frage pro Thema stellen :-).

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